Refund policy

Voluntary 14-Day Right of Return for Goods Deliveries

We voluntarily grant consumers a 14-day right of return in accordance with the following conditions.

This voluntary right of return applies exclusively to consumers and not to businesses, retailers, or other commercial customers.

Right of Return

You can return your order within fourteen days without giving any reason.

The return period is fourteen days from the day on which you, or a third party named by you, received the goods.

To exercise your right of return, you have the following options:

• Online return function: The easiest way to report your return is via the "Withdraw from contract" button in the footer of our shop. There you enter your name, your order or invoice number, and your email address. Once we receive your request, you will get a confirmation by email.
• Informal declaration: Alternatively, you can inform us clearly, for example by letter or email, that you wish to make use of your voluntary right of return. Please include at least your first and last name, your email address, and your order or invoice number so that we can match your return.

To meet the 14-day deadline, it is sufficient for you to send us notice of your return within this period.

Returning the Goods

Once you have registered your return, the goods must be sent back to us within fourteen days.

You bear the direct costs of the return shipment yourself.

The amount of the return shipping costs depends on the product's weight, size, and shipping method. For heavy or bulky products in particular, such as roof tents, awnings, or roof racks, return shipping costs can be up to CHF 200.

Please return the goods with sufficient postage and packed securely for transport. Unpaid (unfranked) shipments will not be accepted.

Refund

After receiving and inspecting your return, we will refund the purchase price of the returned goods using the payment method originally used, unless otherwise agreed.

Separately charged costs for the original delivery, as well as additional costs for special delivery methods, will not be refunded.

The refund will be issued after successful inspection of the returned goods.

Condition of the Returned Goods

We want your return to be processed quickly and smoothly. Please therefore handle the product and its packaging with care.

You may unpack and inspect the product in the way you would in a physical shop. Any use or installation beyond this is not permitted under our voluntary right of return.

The returned goods must be complete, unused, and not installed, and must be in a condition that allows for resale.

What is allowed?

You may carefully open the packaging, unpack the ordered product, and inspect it.

For example:

• Unpack a roof tent and – without mounting it on the vehicle – unfold it on a clean, dry surface such as a garage or workshop, in order to check the material, workmanship, and dimensions.
• Take an awning out of the box and look at the length, fabric, and workmanship.
• Unpack a roof rack and check the components for completeness and general compatibility with your vehicle.
• Unpack a winch, a lighting system, or recovery equipment and check the workmanship and scope of delivery.

What is not allowed?

The product may not be installed, connected, or actually put into use.

For example:

• Mounting a roof tent on the vehicle, setting it up outdoors, walking into it with shoes on, sleeping in it, or taking it on a trip.
• Mounting an awning on the vehicle or using it outdoors.
• Mounting a roof rack on the vehicle or loading it with cargo.
• Wiring, mounting, or load-testing a winch.
• Installing, electrically connecting, or testing lighting systems once fitted.
• Using recovery equipment under load or in an actual recovery situation.

If a product has been installed or used beyond the permitted inspection, we may refuse to accept the return under the voluntary right of return.

Original Packaging

Please keep the original packaging carefully until you are sure you want to keep the product.

Especially for roof tents, awnings, roof racks, and other bulky products, the packaging is specifically designed for that product and is required for safe return transport.

Where possible, the goods should be returned complete in their original packaging.

If the original packaging is missing, significantly damaged, or has been altered in a way that safe return transport or resale is no longer possible, we reserve the right to deduct a reasonable amount from the refund or to refuse the return.

Carefully opening the packaging to inspect the product is, of course, not a problem.

Damage, Signs of Use, and Loss of Value

The goods must be returned complete and in as close to their original condition as possible.

In the event of damage, soiling, signs of use, missing parts, or damaged or missing product-specific packaging, we reserve the right to deduct a reasonable amount from the purchase price to be refunded.

The amount of the deduction depends on the actual condition of the goods and the necessary reconditioning, repair, or packaging costs.

If, due to use, installation, or damage, the goods are no longer in a condition that allows a return under our voluntary right of return, we may refuse to accept the return.

Excluded from the Voluntary Right of Return

Excluded from the voluntary right of return are, in particular:

• Goods that have been made to customer specifications, specially configured, or personalised.
• Goods that, after delivery, have been inseparably mixed with other goods due to their nature.
• Goods that have already been installed, fitted, or used beyond mere inspection.
• Goods that, due to use or damage, are no longer in a resalable condition.

Statutory Rights in the Case of Defects

Our voluntary 14-day right of return is separate from your statutory rights in the case of defective or faulty goods.

Statutory claims arising from a defect, as well as any existing warranty claims, are not restricted by these return conditions.

General Notes

Please avoid damaging or soiling the goods.

Send the goods back complete, packed securely for transport, and with sufficient postage.

Please use the original packaging wherever possible, especially for heavy or bulky products.

Register a Return

The fastest way to register your return is via the "Withdraw from contract" button in the footer of our shop.

Alternatively, you can register your return by email at info@horntools.com.

We will then provide you with the address for your return shipment as part of processing your return.